Why is my machine not cutting my designs? "Trim not in position" error


If you're facing issues with your embroidery machine's blade or have encountered the "Trim Not in Position" error message, don't worry. This guide will walk you through the troubleshooting process and help you get your machine up and running again.

Step 1: Expose the Blade

To access the blade, remove the needle plate and covers on the sewing arm. The following videos will show you how to do this for different machine models:



Step 2: Check for Thread Build-Up or If the blades move

Ensure that the area around the blade is clean and free of any thread build-up. Then, press the "trim" button to see if the blades move.

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If the blades do not move:

  • Check if the rod is connected to the blades correctly.


  • If the blades still don't move (applicable only for MT and TC series machines), check if the bar located on the back of the sewing arm is in place.


If the blades do move:

  • Make sure that the blade is positioned correctly, with only the tip visible.


Need additional help?

If you have tried these steps and are still facing issues with the blade, don't hesitate to reach out to us for additional support. You can send us a message at service@ricoma.com or visit our support page at www.ricoma.com/US/support for more information. Our team is always here to help.

not cutting
machine is not cutting
Need additional help?
Please don’t hesitate to reach out to us for further assistance via email at service@ricoma.com or by visiting our support page at www.ricoma.com/US/support.