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How Do I Clear “257 Error” on CHT Models?

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When a “257 Error” is shown on your machine’s control panel, this is signaling a “cutter error” which means that one of your heads has nesting inside. This also means that the blade was not able to retract due to the accumulation of thread. This is an easy fix as shown in the video above. 

Correcting a “257 Error” on CHT Models: 

1. Go toward the right-hand side of the machine and toward the back.

2. Locate the cylindrical sensor that is under your machine (the sensor will have two blue tips on both edges).  

blobid0.png 3. When a cutter error occurs, the black arm to the right of the sensor is not aligned with the blue portion of the sensor (located on the right side).

4. This black arm needs to be adjusted. (If you can’t move it, then take off all the needle plates and make sure no thread is interrupting the path of the blade.)

5. Proceed to rotate the black arm in any direction until you get it to line up. 

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6. Once it is lined up (an amber or red light) on the left side of the sensor will turn on.

7. The light indicates that your cutter error is cleared.

See additional information below for more assistance 

If you are still having trouble clearing the “257 Error” on your machine... 

Please don’t hesitate to reach out to us for further assistance via email at service@ricoma.com or by visiting our support page at www.ricoma.com/US/support

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Need additional help?
Please don’t hesitate to reach out to us for further assistance via email at service@ricoma.com or by visiting our support page at www.ricoma.com/US/support.